Frequently Asked Questions

Everything you need to know before your big day.

How long does shipping take for bridal gowns?

Standard shipping for our bridal gowns typically takes 4 to 6 weeks, as each dress is made-to-order. We also offer expedited shipping options for brides with closer wedding dates.

What is your return policy for wedding attire?

We accept returns on unworn, un-altered items with original tags within 14 days of delivery. Please note that custom-sized gowns and final sale accessories are non-returnable.

How do I ensure I choose the correct size?

We highly recommend viewing our comprehensive Size Guide and having a professional take your measurements. If you are between sizes, we suggest ordering the larger size to allow for easier alterations.

Do you offer international shipping?

Yes, Bridal Sense ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment plans through services like Afterpay and Klarna.

Are the colors on the website accurate?

While we strive for color accuracy, shades may vary slightly due to monitor settings. We offer fabric swatches for purchase if you wish to see the exact color and texture before ordering your gown.